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Privacy Policy

Last updated: 18 September 2026

Effective Date: 1 January 2025 | Last Updated: 1 January 2025

1. Introduction

PB Travel Angel ABN [ABN Number] ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (pbtravelangel.com) and services. By using our services, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

2.1 Identity Information

  • Full name and title
  • Date of birth
  • Passport details (number, expiry date, country of issue)
  • Driver's licence or other identification documents
  • Nationality and citizenship

2.2 Contact Information

  • Email address
  • Phone number (mobile and/or landline)
  • Residential and postal address
  • Emergency contact details

2.3 Payment Information

  • Credit/debit card details (processed securely by our payment providers)
  • Billing address
  • Transaction history

2.4 Travel Information

  • Travel preferences (destinations, accommodation types, activities)
  • Frequent flyer and loyalty program details
  • Dietary requirements and allergies
  • Medical conditions relevant to travel
  • Accessibility requirements
  • Travel insurance details
  • Visa and travel permit information

2.5 Technical Information

  • IP address and browser type
  • Device information
  • Website usage data (pages visited, time spent)
  • Cookies and similar tracking technologies

2.6 Sensitive Information

In some cases, we may collect sensitive information such as health information (e.g., medical conditions affecting travel) or religious beliefs (e.g., for dietary or accommodation preferences). We only collect sensitive information with your explicit consent and when necessary to provide our services.

3. How We Collect Personal Information

We collect personal information through:

  • Direct interactions: When you create an account, make a purchase, submit an enquiry, book a consultation, or communicate with us via email, phone, or chat
  • Our website: Through forms, surveys, and automatically via cookies and analytics tools
  • Third parties: From travel service providers, payment processors, or referral partners (with your consent)
  • Social media: If you interact with us through social media platforms
  • Public sources: From publicly available information where relevant to our services

4. Why We Use Your Information

We use your personal information for the following purposes:

4.1 Service Delivery

  • Creating personalised travel itineraries and recommendations
  • Processing bookings for flights, accommodation, tours, and activities
  • Delivering digital products (travel kits, guides)
  • Managing your account and membership
  • Providing customer support and responding to enquiries

4.2 Communication

  • Sending booking confirmations and travel documents
  • Providing pre-departure information and updates
  • Sending newsletters and promotional content (with your consent)
  • Notifying you of changes to our services or policies

4.3 Business Operations

  • Processing payments and managing transactions
  • Maintaining records for legal and accounting purposes
  • Improving our website, services, and customer experience
  • Conducting research and analysis to develop new offerings

4.4 Legal Compliance

  • Complying with applicable laws and regulations
  • Responding to legal requests and court orders
  • Protecting our rights, property, and safety

5. Who We Share Your Information With

We may share your personal information with:

5.1 Travel Service Providers

  • Airlines: For flight bookings, frequent flyer programs, and special assistance requests
  • Hotels and accommodations: For reservations and special requirements
  • Tour operators: For activity bookings and group arrangements
  • Car rental companies: For vehicle reservations
  • Travel insurance providers: For policy arrangements and claims

5.2 Government and Official Bodies

  • Visa agencies and embassies: For visa applications and travel permits
  • Immigration authorities: As required by destination countries
  • Health authorities: For vaccination or health documentation requirements

5.3 Service Providers

  • Payment processors (Stripe, PayPal)
  • Email service providers
  • Cloud hosting and data storage providers
  • Analytics and marketing platforms
  • Customer support tools

5.4 Professional Advisers

  • Legal, accounting, and insurance professionals as required

We do not sell your personal information to third parties. We require all third parties to respect the security of your data and treat it in accordance with applicable laws.

6. Overseas Disclosure of Data

Due to the nature of travel services, your personal information may be disclosed to recipients located overseas, including:

  • International airlines and hotel chains
  • Tour operators and travel service providers in destination countries
  • Embassies, consulates, and immigration authorities
  • Cloud service providers with servers located outside Australia

Countries to which your information may be disclosed include (but are not limited to): United States, United Kingdom, European Union countries, Singapore, Japan, and other countries relevant to your travel destinations.

We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the APPs. However, by providing your information for travel arrangements, you acknowledge that overseas recipients may not be subject to Australian privacy laws, and you consent to such disclosure.

7. Data Storage and Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorised access, modification, disclosure, or destruction.

7.1 Security Measures

  • Encryption of sensitive data in transit and at rest (SSL/TLS)
  • Secure payment processing through PCI-DSS compliant providers
  • Access controls and authentication requirements
  • Regular security assessments and updates
  • Staff training on data protection practices

7.2 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Generally:

  • Account information: Retained while your account is active and for 7 years after closure
  • Transaction records: Retained for 7 years for tax and accounting purposes
  • Travel documents: Retained for 2 years after your trip
  • Marketing preferences: Retained until you withdraw consent

8. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your experience and collect information about how you use our site.

8.1 Types of Cookies We Use

  • Essential cookies: Necessary for the website to function (e.g., login sessions, shopping cart)
  • Analytical cookies: Help us understand how visitors interact with our website (Google Analytics)
  • Marketing cookies: Used to deliver relevant advertisements (Google Ads)
  • Preference cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information, visit www.allaboutcookies.org.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

9.1 Access Your Information

You can request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe (generally within 30 days).

9.2 Correct Your Information

If you believe any information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it.

9.3 Opt Out of Marketing

You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

9.4 Request Deletion

In certain circumstances, you may request that we delete your personal information. We will comply with your request unless we are required to retain the information by law.

10. How to Lodge a Complaint

If you believe we have breached your privacy or mishandled your personal information, you can lodge a complaint:

10.1 Contact Us First

Please contact us directly so we can address your concerns:

  • Email: hello@pbtravelangel.com
  • Subject: Privacy Complaint

We will investigate your complaint and respond within 30 days.

10.2 Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response, you can lodge a complaint with the OAIC:

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au
  • Address: GPO Box 5218, Sydney NSW 2001

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: hello@pbtravelangel.com
  • Website: pbtravelangel.com
  • Address: Queensland, Australia